Privacy policy
Effective Date: 19th Jan 2026
Last Updated: 19th Jan 2026
Craft Narratives Pvt Ltd (“we”, “our”, or “us”) values your privacy and is committed to handling your personal information responsibly. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Platform [www.neveragainclub.com] (“Platform”) or use any of our services, including browsing, purchasing, or creating an account with us.
By accessing or using our Platform, you agree to this Privacy Policy. If you do not agree, please discontinue using our Platform.
Scope and Application
This Privacy Policy applies to all users of our Platform, including customers who browse, purchase, or interact with us online. It does not apply to third-party Platforms, services, or platforms that may be linked on our Platform.
We encourage you to read this Policy carefully to understand our practices regarding your personal data.
Information We Collect
Personal Data Collection: We collect personal data that identifies you as an individual (“Personal Information”) when you interact with us. This includes:
Contact Information: Name, email address, phone number, and shipping address.
Transaction Information: Credit/debit card details, billing address, and other payment- related information.
Account Information: Username, password, purchase history, and preferences.
Communication Information: Data you provide when contacting customer service, participating in surveys, or speaking with customer service representatives.
Information Collected Automatically: When you visit our website, we automatically collect certain data about your device and usage:
Technical Data: IP address, browser type, operating system, and device information.
Usage Data: Pages viewed, time spent on pages, navigation paths, and referring URLs.
Cookies and Tracking Technologies: Data collected via cookies, web beacons, and other related technologies.
How We Use Your Information
Transaction Management: Your personal data is used to facilitate and manage transactions, fulfil orders, and provide assistance throughout your engagement with us. This includes:
Payment Processing: To securely authorize, process, and manage your financial transactions.
Order Fulfilment: To coordinate the preparation, packaging, and timely delivery of your purchases.
Customer Assistance: To address your queries, concerns, or issues related to orders, payments, and other service-related matters.
Service Improvement: We analyse usage patterns and feedback to improve the performance, reliability, and quality of our offerings. This involves:
Usage Insights: Evaluating how our services are accessed and used to make informed improvements.
Product and Feature Enhancement: Identifying opportunities for innovation and developing new features or offerings that better meet your needs.
Performance Enhancement: Ensuring seamless operation and optimal functionality of our platform for an improved user experience.
Personalised Experience: We use your data to customise your interactions with our platform, ensuring that our content and recommendations are relevant to you. This may include:
Tailored Content: Displaying content aligned with your interests and browsing behaviour.
Targeted Recommendations: Suggesting products or services based on your preferences and purchase history.
Interface Customisation: Adapting our website or application layout and features to enhance your ease of use.
Marketing and Communications: With your consent, we may use your personal data to share updates, offers, and promotional content that may interest you. This includes:
Informational Updates: Sending newsletters or announcements about our products, services, or company news.
Promotional Offers: Notifying you of discounts, special deals, or upcoming events.
Personalised Campaigns: Delivering marketing content based on your previous interactions and expressed preferences.
Legal and Regulatory Obligations: We may process your personal data to meet our legal responsibilities and safeguard our legitimate interests. This includes:
Compliance Requirements: Ensuring adherence to applicable laws, regulations, and industry standards.
Legal Defence and Enforcement: Using data where necessary to protect our rights, respond to legal claims, or comply with judicial or regulatory directives.
Fraud and Risk Management: Monitoring and preventing fraudulent, unauthorized, or unlawful activities that could impact you or our business.
Cookies and Tracking Technologies
Our Platform uses cookies and similar technologies to enhance functionality, improve user experience, and analyse performance.
You can modify your browser settings to manage or block cookies, though this may affect certain Platform features.
We may use third-party tools or similar platforms to gather usage data. These third parties may have their own privacy policies governing how they handle such data.
Sharing of Personal Information
We do not sell or rent your personal information. However, in limited situations, we may share information with:
Payment gateways and processors to facilitate secure transactions.
Delivery partners and logistics providers for order fulfillment.
IT and analytics service providers to maintain and improve our Platform.
Legal or regulatory authorities, if required by applicable law or to protect our rights or the rights of others.
Whenever information is shared, we ensure that only minimal, necessary details are disclosed, and recipients are bound by confidentiality and data protection obligations.
Data Security
We adopt reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
While we strive to use commercially acceptable means to safeguard your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Retention of Personal Information
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal requirements, or resolve disputes.
When information is no longer needed, it is securely deleted or anonymized.
Your Choices and Rights
You have certain rights under applicable laws, including the right to:
Access or review your personal information.
Correct inaccuracies in your details.
Withdraw consent for marketing communications.
Request deletion of your personal data (subject to legal or contractual obligations).
We will make reasonable efforts to respond to such requests in accordance with applicable law. You may contact us at support@neveragainclub.com for any such request.
Protection of Minors
Our services are intended for individuals above eighteen (18) years of age.
We do not knowingly collect or process personal information from minors. If you believe a minor has provided personal data, please contact us so we can delete it promptly.
Links to External Sites
Our Platform may contain links to third-party Platforms or applications.
We are not responsible for the privacy practices or content of such third-party sites.
You are encouraged to review their privacy policies before engaging with them.
Grievance Redressal and Contact Information
For any questions, concerns, or grievances regarding this Privacy Policy or our data handling practices, you may contact:
Email: support@neveragainclub.com
We will acknowledge your concern within a commercially reasonable timeframe and in accordance with Indian data protection laws.
Updates to This Policy
We may update or revise this Privacy Policy periodically to reflect changes in our business practices, technology, or legal obligations.
Revised versions will be posted on this page with the updated “Last Updated” date. Continued use of our Platform following such changes will be deemed as acceptance of the updated Policy.
Disclaimer
While we take reasonable steps to protect your personal information and ensure transparency in data practices, we are not to be held responsible for any unauthorized access or disclosure beyond our control, including incidents arising from third-party systems, cyberattacks, or transmission errors.
BY CONTINUING TO USE OUR PLATFORM, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS PRIVACY POLICY.